Policies
and certificates



Terms and conditions

Terms and conditions of sale

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Product warranties

Hager undertakes to replace or repair at its discretion products should they become inoperable within the time periods as outlined in this policy

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UK tax policy

Our published UK tax policy applies to Hager UK Limited and all of its UK Subsidiaries, and covers all UK taxes.

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Returns and stock cleanse policy

The purpose of this policy is to outline the process for the return of Faulty and Damaged Product and ensure returns are dealt with effectively and efficiently.

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Customer care policy

Details our commitment to providing our cutomers with smart solutions they can trust.

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Sustainable Growth & Ethics

The Hager Group sourcing policy strives for the excellence that our customers around the world expect, by working with partners who strictly respect the standards of social responsibility.

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RoHS & WEEE

Restriction of the use of certain Hazardous Substances in electrical and electronic equipment.
Waste Electrical and Electronic Equipment.

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Carriage & minimum order charges

See full details of our standard and next day delivery charges.

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Counterfeiting

To ensure customers can check the authenticity of our products we have set up a simple and rapid procedure called check hager.

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Global cookie notice

This page will help you to understand what information we might collect about you and how we use it.

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Training policy

We will attempt to accommodate any requests for date changes for our booked training courses.

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Privacy

Integrated business management systems policy QHSE

Our aim is to ensure that all products and services supplied conform to the appropriate contractual and regulatory requirement and are supplied in accordance with applicable codes and specifications to ensure customer requirements are fulfilled.

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REACH declaration

The REACH regulation entered into force on 1st June 2007. Regarding human health and environment the target is to manufacture and to use only safe substances inside the EU.

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Anti-slavery and human trafficking statement

Hager UK Ltd is member of the globally operating Hager group. The Hager group is a member of the UN Global Compact and engages itself to the highest standards of sustainability and working ethics.

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Policies and Certificates

Here you will find all information relating to our policies and certificates. 

  • Investors in People

    pdf216.21 KB
  • Laboratory Certificate

    pdf213.48 KB
  • Download the ISO 9001:2015 certificate

    pdf289.35 KB
  • Download the ISO 45001:2018 certificate

    pdf317.43 KB
  • Download the ISO 14001:2015 certificate

    pdf318.31 KB