For you, with you

These are challenging times. We understand that you may have questions or concerns. Our priority is to help you as easily and as quickly as possible.

 

 

 

 

Covid-19

Dear cus­tom­ers & part­ners,

At Hager we are care­fully mon­it­or­ing the evol­u­tion of the coronavirus Covid-19 pandemic and act­ing ac­cord­ing to man­dat­ory gov­ern­ment in­struc­tions. Even with the un­pre­dict­able nature of the situ­ation, we con­tinue to take ap­pro­pri­ate meas­ures to en­sure safety for our em­ploy­ees, cus­tom­ers & part­ners and mit­ig­ate as much as pos­sible the im­pact on our cus­tom­ers. 

 

Be­low are sev­eral steps we are tak­ing that aligns with the man­dat­ory in­struc­tions provided by the gov­ern­ment.  

• We are fol­low­ing strict san­it­ary & hy­giene re­quire­ments at our site
• All or­der col­lec­tions at our Telford site have been sus­pen­ded 
• Cus­tomer vis­its and ex­ternal meet­ings will be con­duc­ted via re­mote meth­ods
• Work­ing from home is en­forced where pos­sible

The above meas­ures en­sure that our Cus­tomer Sup­port and Tech­nical Sup­port Centres across the dif­fer­ent mar­kets are as op­er­a­tional as pos­sible and en­able us to sus­tain end-to-end cus­tomer sup­port.
 
We con­tinue to mon­itor the situ­ation very care­fully and will take ad­di­tional meas­ures as needed as the situ­ation evolves in line with man­dat­ory gov­ern­ment in­struc­tions.
 
We are do­ing all we pos­sibly can, given this crisis situ­ation, to sup­port you and man­age any un­ex­pec­ted delays in our ser­vice.
 
Thank you for your trust and loy­alty. Take care of your­self and your loved ones.


Last updated: November 2020


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