Privacy

Last updated: May 2018

At Hager, we respect your privacy and we want to be trans­parent about the types of personal infor­ma­tion we collect about you and how we use it. In this Website Privacy Notice (here­after the "Notice"), we explain who we are, how we collect, share and use personal infor­ma­tion we obtain from you when you visit a web plat­form (here­after the "Website"), and how you can exer­cise your privacy rights.

Please note that this Notice describes the collec­tion of personal infor­ma­tion that takes place gener­ally on all Hager websites and the specific processing activ­i­ties that take place on each Hager websites may be different. There­fore, some of the processing activ­i­ties described in this Notice might not apply to the partic­ular Hager website that you are visiting.

If you have any ques­tions or concerns about our use of your personal infor­ma­tion, then please contact us using the contact details provided at the bottom of this Notice.

The Website that you are visiting is managed by the local Hager affil­iate (here­after "Hager"), who is the data controller for all personal infor­ma­tion that is collected via a Website.

1. Quick links

We recom­mend that you read this Notice in full to ensure you are fully informed. However, if you only want to access a partic­ular section of this Notice, then you can click on the rele­vant link below to jump to that section.

2. What personal infor­ma­tion we collect and why
3. For what purposes we use your personal infor­ma­tion
4. Who we share your personal infor­ma­tion with
5. On what legal basis we process your personal infor­ma­tion
6. Trans­fers of personal infor­ma­tion outside the EU/EEA
7. How long we store your personal infor­ma­tion
8. How we protect your personal infor­ma­tion
9. Minors
10. What data protec­tion rights you have and how you can exer­cise them
11. External links
12. Updates to this Notice
13. How to contact us

2. What personal infor­ma­tion we collect and why

We collect various types of personal infor­ma­tion on our Website. The personal infor­ma­tion that we may collect about you broadly falls into the following cate­gories:

Infor­ma­tion that you provide volun­tarily

Certain parts of our Website may ask you to provide personal infor­ma­tion volun­tarily, including:

• your contact details: such as first and last name, date of birth, address, phone number, e-mail address, gender;
• details about the prod­ucts/services you are using or inter­ested in;
• credit card details;
• busi­ness contact details, including your busi­ness affil­i­a­tion;
• CVs and job appli­ca­tions for online recruit­ment purposes.

The personal infor­ma­tion that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal infor­ma­tion.

Infor­ma­tion that we collect auto­mat­i­cally

When you visit our Website, we may collect certain infor­ma­tion auto­mat­i­cally from your device. In some coun­tries, including coun­tries in the Euro­pean Economic Area, this infor­ma­tion may be consid­ered personal infor­ma­tion under applic­able data protec­tion laws.

Specif­i­cally, the infor­ma­tion we collect auto­mat­i­cally may include infor­ma­tion like your IP address, device type, unique device iden­ti­fi­ca­tion numbers, browser-type, pref­er­ences, broad geographic loca­tion (e.g. country or city-level loca­tion) and other tech­nical infor­ma­tion. We may also collect infor­ma­tion about how your device has inter­acted with our Website, including the pages accessed and links clicked.

Collecting this infor­ma­tion enables us to better under­stand the visi­tors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this infor­ma­tion for our internal analytics purposes and to improve the quality and rele­vance of our Website to our visi­tors.

We use cookies and similar tracking tech­nology (collec­tively, “Cookies”) to collect and use personal infor­ma­tion about you. For further infor­ma­tion about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.

Infor­ma­tion that we obtain indi­rectly from third parties

From time to time, we may receive personal infor­ma­tion about you that we obtain from other sources (for example: installers when they create an account on your behalf on one of our Websites).

The types of infor­ma­tion we collect from third parties may include: email address, details about your existing instal­la­tion, etc. We use this infor­ma­tion to main­tain and improve the accu­racy of the records we hold about you, to provide tech­nical assis­tance for the setting-up or main­te­nance of our solu­tions and to manage our customer account rela­tion­ship with you.

3. For what purposes we use your personal infor­ma­tion

We use the personal infor­ma­tion we collect from you for the following purposes:

• to create your account on our Website;

• to commu­ni­cate effi­ciently with you and to answer any ques­tions or queries you may have

• to manage your online purchases on our Website;

• to admin­ister and monitor the stability and perfor­mance of our Website in order to improve it;

• to ensure the content on our Website is rele­vant to you and is presented in the most effec­tive manner for you;

• to send you infor­ma­tion or promo­tions on our prod­ucts and proposed services;

• to subscribe you to our newsletter;

• to send you person­al­ized adver­tise­ments that we think may interest you based on your pref­er­ences and your use of our Website;

• to notify you when updates of our Website are avail­able and of changes to any prod­ucts or services we offer or provide through it;

• to under­stand your pref­er­ences and improve your expe­ri­ence and customer satis­fac­tion when you visit our Website and our services;

• to carry out statis­tical analyses on the use of this Website and visit frequency; and

• for online recruit­ment purposes (please read the Jobs Appli­ca­tion Privacy Notice that is avail­able on our Website.

We will use the personal infor­ma­tion we collect from you only for the purposes described in this Notice or for purposes that we explain to you at the time we collect your personal infor­ma­tion.

4. Who we share your personal infor­ma­tion with

We may disclose your personal infor­ma­tion to the following cate­gories of recip­i­ents:

• to Hager affil­i­ates, third party service providers and part­ners who provide data processing services to us (for example, to support the delivery of, provide func­tion­ality on, or help to enhance the secu­rity of our Website), or who other­wise process personal infor­ma­tion for purposes that are described in this Notice or noti­fied to you when we collect your personal infor­ma­tion;

• to any compe­tent law enforce­ment body, regu­la­tory, govern­ment agency, court or other third party where we believe such disclo­sure is neces­sary (i) as a matter of complying with applic­able laws or regu­la­tions, (ii) to exer­cise, estab­lish or defend our legal rights, or (iii) to protect your vital inter­ests or those of any other person;

• to a poten­tial buyer (and its agents and advisers) in connec­tion with any proposed purchase, merger or acqui­si­tion of any part of our busi­ness, provided that we inform the buyer it must use your personal infor­ma­tion only for the purposes disclosed in this Notice;

• to any other person with your consent to the disclo­sure.

5. On what legal basis we process your personal infor­ma­tion

We will process the personal infor­ma­tion collected on our Website based on the neces­sity to manage our rela­tion­ship with you, based on our legit­i­mate inter­ests which will depend on the personal infor­ma­tion concerned and the specific context in which we collect it, or based on your consent.

If we ask you to provide personal infor­ma­tion to comply with a legal require­ment or to perform a contract with you, we will make this clear at the rele­vant time and advise you whether the provi­sion of your personal infor­ma­tion is manda­tory or not (as well as of the possible conse­quences if you do not provide your personal infor­ma­tion).

Simi­larly, if we collect and use your personal infor­ma­tion in reliance on our legit­i­mate inter­ests (or those of any third party), we will make clear to you at the rele­vant time what those legit­i­mate inter­ests are.

6. Trans­fers of personal infor­ma­tion outside the EU/EEA

We operate at a global level and, as a result, your personal infor­ma­tion may be trans­ferred to, and processed in, coun­tries other than the country in which you are resi­dent. In some cases, these coun­tries may be located outside the Euro­pean Union / Euro­pean Economic Area (EU/EEA) and there­fore may have data protec­tion laws that are different to the laws of your country of resi­dence.

Specif­i­cally, our Website servers are located in the EU/EEA, but we may share or give access to your personal infor­ma­tion to Hager affil­i­ates, third party service providers and part­ners who may be oper­ating outside the EU/EEA (for example, we may use web hosting providers or cloud computing service providers who store or access your personal infor­ma­tion outside the EU/EEA).

Where that is the case, we make sure that your personal infor­ma­tion is trans­ferred to third coun­tries outside the EU/EEA that are deemed "adequate" by the Euro­pean Commis­sion (a list of adequate coun­tries is avail­able here), or alter­na­tively, where your personal infor­ma­tion is not sent to a country that provides adequate protec­tion, we will put in place appro­priate safe­guards to guar­antee that your personal infor­ma­tion remains protected while it is being processed outside the EU/EEA in accor­dance with applic­able privacy laws. These appro­priate safe­guards may include signing the Euro­pean Commis­sion’s Stan­dard Contrac­tual Clauses with the Hager affil­iate, third party service provider or partner outside the EU/EEA with whom we share your personal infor­ma­tion. For further infor­ma­tion about trans­fers of personal infor­ma­tion outside the EU/EEA, please refer to the "How to contact us" section below.

7. How long we store your personal infor­ma­tion

We will retain your personal infor­ma­tion for as long as neces­sary to enable us to fulfil the purposes described in this Notice and where we have an ongoing legit­i­mate busi­ness need to do so (for example, to provide you with a service you have requested).

Once the purpose for processing your personal infor­ma­tion no longer exists, or the period of reten­tion has expired, or if you ask us to delete your personal infor­ma­tion, we may continue to store your personal infor­ma­tion for a limited period of time if neces­sary to comply with applic­able legal, tax or accounting require­ments.

When we no longer have a purpose to process your personal infor­ma­tion, we will make sure your personal infor­ma­tion is either deleted or anonymised.

8. How we protect your personal infor­ma­tion

We are committed to ensuring the secu­rity of your personal infor­ma­tion. We utilize robust precau­tions to protect the confi­den­tiality and secu­rity of the personal infor­ma­tion within our Website, by employing tech­no­log­ical, phys­ical and admin­is­tra­tive secu­rity safe­guards, such as fire­walls and care­fully devel­oped secu­rity proce­dures, for example, when you enter confi­den­tial infor­ma­tion (such as login creden­tials or infor­ma­tion submitted from within the Website). We encrypt the trans­mis­sion of that infor­ma­tion using secure socket layer tech­nology (SSL). These tech­nolo­gies, proce­dures and other measures are used in an effort to ensure that your personal infor­ma­tion remains safe, secure, and only avail­able to you and to those you autho­rized to access your personal infor­ma­tion. However, no internet, e-mail or other elec­tronic trans­mis­sion is ever fully secure or error free, so you should take care in deciding what infor­ma­tion you send to us in this way.

9. Minors

The services we provide on this Website are not intended for indi­vid­uals below the age of 18. If you are under 18, please do not provide your personal infor­ma­tion on this Website.

10. What data protec­tion rights you have and how you can exer­cise them

You have the following data protec­tion rights:

• You may request access to and obtain a copy of your personal infor­ma­tion.

• You may also request that any personal infor­ma­tion that is inac­cu­rate or incom­plete be recti­fied or completed.

• You may request that your personal infor­ma­tion be erased under certain legal condi­tions (for example, where the personal infor­ma­tion is no longer needed to achieve the purposes for which the infor­ma­tion was initially collected).

• In addi­tion, you may object to the processing of your personal infor­ma­tion, ask us to restrict processing of your personal infor­ma­tion or request porta­bility of your personal infor­ma­tion under certain legal condi­tions.

• You have the right to opt-out of elec­tronic marketing commu­ni­ca­tions we send you at any time and free of charge. You can exer­cise this right by clicking on the “unsub­scribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or tele­mar­keting), then please contact us using the contact details provided under the “How to contact us” heading below.

• Simi­larly, if we have collected and process your personal infor­ma­tion with your consent, then you can with­draw your consent at any time. With­drawing your consent will not affect the lawful­ness of any processing we conducted prior to your with­drawal, nor will it affect processing of your personal infor­ma­tion conducted in reliance on lawful processing grounds other than consent.

• You have the right to complain to a data protec­tion authority about our collec­tion and use of your personal infor­ma­tion. For more infor­ma­tion, please contact your local data protec­tion authority. Contact details for data protec­tion author­i­ties in the Euro­pean Economic Area, Switzer­land and certain non-Euro­pean coun­tries (including the US and Canada) are avail­able here.

You may exer­cise any of the rights above at any time by contacting us as described under the “How to contact us” section below. We will respond to your request in accor­dance with applic­able data protec­tion laws.

11. External links

If any part of our Website provides links to third party websites, those websites do not operate under this Notice. We are not respon­sible for the online collec­tion on third parties' websites and we recom­mend you examine the privacy notices posted on those websites to under­stand their proce­dures for collecting, using and disclosing personal infor­ma­tion.

12. Updates to this Notice

We may update this Privacy Notice in response to changing legal, tech­nical or busi­ness devel­op­ments and where that is the case, we will provide an updated version of this Privacy Notice on our Website.

You can see when this Privacy Notice was last updated by checking the “last update” date displayed at the top of this Privacy Notice.

13. How to contact us

If you have any ques­tions, concerns or complaints about this Notice, or the way we process your personal infor­ma­tion, or if you want to exer­cise your rights as described above, please use this request form.

If you are a customer of Hager, please also note our Global Customer Privacy Policy.