Privacy

Last updated: May 2018

At Hager, we respect your privacy and we want to be trans­pa­rent about the types of personal infor­ma­tion we collect about you and how we use it. In this Website Privacy Notice (hereafter the "Notice"), we explain who we are, how we collect, share and use personal infor­ma­tion we obtain from you when you visit a web plat­form (hereafter the "Website"), and how you can exer­cise your privacy rights.

Please note that this Notice describes the collec­tion of personal infor­ma­tion that takes place gene­rally on all Hager websites and the specific proces­sing acti­vi­ties that take place on each Hager websites may be diffe­rent. There­fore, some of the proces­sing acti­vi­ties described in this Notice might not apply to the parti­cular Hager website that you are visi­ting.

If you have any ques­tions or concerns about our use of your personal infor­ma­tion, then please contact us using the contact details provided at the bottom of this Notice.

The Website that you are visi­ting is managed by the local Hager affi­liate (hereafter "Hager"), who is the data contro­ller for all personal infor­ma­tion that is collected via a Website.

1. Quick links

We reco­m­mend that you read this Notice in full to ensure you are fully informed. However, if you only want to access a parti­cular section of this Notice, then you can click on the rele­vant link below to jump to that section.

2. What personal infor­ma­tion we collect and why
3. For what purposes we use your personal infor­ma­tion
4. Who we share your personal infor­ma­tion with
5. On what legal basis we process your personal infor­ma­tion
6. Trans­fers of personal infor­ma­tion outside the EU/EEA
7. How long we store your personal infor­ma­tion
8. How we protect your personal infor­ma­tion
9. Minors
10. What data protec­tion rights you have and how you can exer­cise them
11. External links
12. Updates to this Notice
13. How to contact us

2. What personal infor­ma­tion we collect and why

We collect various types of personal infor­ma­tion on our Website. The personal infor­ma­tion that we may collect about you broadly falls into the following cate­go­ries:

Infor­ma­tion that you provide volun­ta­rily

Certain parts of our Website may ask you to provide personal infor­ma­tion volun­ta­rily, inclu­ding:

• your contact details: such as first and last name, date of birth, address, phone number, e-mail address, gender;
• details about the products/services you are using or inte­rested in;
• credit card details;
• busi­ness contact details, inclu­ding your busi­ness affi­li­a­tion;
• CVs and job appli­ca­tions for online recru­it­ment purposes.

The personal infor­ma­tion that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal infor­ma­tion.

Infor­ma­tion that we collect auto­ma­ti­cally

When you visit our Website, we may collect certain infor­ma­tion auto­ma­ti­cally from your device. In some coun­tries, inclu­ding coun­tries in the Euro­pean Economic Area, this infor­ma­tion may be consi­dered personal infor­ma­tion under appli­cable data protec­tion laws.

Speci­fi­cally, the infor­ma­tion we collect auto­ma­ti­cally may include infor­ma­tion like your IP address, device type, unique device iden­ti­fi­ca­tion numbers, browser-type, prefe­rences, broad geogra­phic loca­tion (e.g. country or city-level loca­tion) and other tech­nical infor­ma­tion. We may also collect infor­ma­tion about how your device has inte­racted with our Website, inclu­ding the pages accessed and links clicked.

Collec­ting this infor­ma­tion enables us to better under­stand the visi­tors who come to our Website, where they come from, and what content on our Website is of inte­rest to them. We use this infor­ma­tion for our internal analy­tics purposes and to improve the quality and rele­vance of our Website to our visi­tors.

We use cookies and similar trac­king tech­no­logy (collec­ti­vely, “Cookies”) to collect and use personal infor­ma­tion about you. For further infor­ma­tion about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.

Infor­ma­tion that we obtain indi­rectly from third parties

From time to time, we may receive personal infor­ma­tion about you that we obtain from other sources (for example: insta­l­lers when they create an account on your behalf on one of our Websites).

The types of infor­ma­tion we collect from third parties may include: email address, details about your exis­ting insta­l­la­tion, etc. We use this infor­ma­tion to main­tain and improve the accu­racy of the records we hold about you, to provide tech­nical assis­tance for the setting-up or main­te­nance of our solu­tions and to manage our customer account rela­tion­ship with you.

3. For what purposes we use your personal infor­ma­tion

We use the personal infor­ma­tion we collect from you for the following purposes:

• to create your account on our Website;

• to commu­ni­cate effi­ciently with you and to answer any ques­tions or queries you may have

• to manage your online purchases on our Website;

• to admi­nister and monitor the stabi­lity and perfor­mance of our Website in order to improve it;

• to ensure the content on our Website is rele­vant to you and is presented in the most effec­tive manner for you;

• to send you infor­ma­tion or promo­tions on our products and proposed services;

• to subscribe you to our newsletter;

• to send you perso­na­lized adver­ti­se­ments that we think may inte­rest you based on your prefe­rences and your use of our Website;

• to notify you when updates of our Website are avai­lable and of changes to any products or services we offer or provide through it;

• to under­stand your prefe­rences and improve your expe­rience and customer satis­fac­tion when you visit our Website and our services;

• to carry out statis­tical analyses on the use of this Website and visit frequ­ency; and

• for online recru­it­ment purposes (please read the Jobs Appli­ca­tion Privacy Notice that is avai­lable on our Website.

We will use the personal infor­ma­tion we collect from you only for the purposes described in this Notice or for purposes that we explain to you at the time we collect your personal infor­ma­tion.

4. Who we share your personal infor­ma­tion with

We may disclose your personal infor­ma­tion to the following cate­go­ries of reci­pients:

• to Hager affi­li­ates, third party service provi­ders and part­ners who provide data proces­sing services to us (for example, to support the deli­very of, provide func­tio­na­lity on, or help to enhance the secu­rity of our Website), or who othe­rwise process personal infor­ma­tion for purposes that are described in this Notice or noti­fied to you when we collect your personal infor­ma­tion;

• to any compe­tent law enforce­ment body, regu­la­tory, gover­n­ment agency, court or other third party where we believe such disclo­sure is neces­sary (i) as a matter of complying with appli­cable laws or regu­la­tions, (ii) to exer­cise, esta­blish or defend our legal rights, or (iii) to protect your vital inte­rests or those of any other person;

• to a poten­tial buyer (and its agents and advi­sers) in connec­tion with any proposed purchase, merger or acqu­i­si­tion of any part of our busi­ness, provided that we inform the buyer it must use your personal infor­ma­tion only for the purposes disclosed in this Notice;

• to any other person with your consent to the disclo­sure.

5. On what legal basis we process your personal infor­ma­tion

We will process the personal infor­ma­tion collected on our Website based on the neces­sity to manage our rela­tion­ship with you, based on our legi­ti­mate inte­rests which will depend on the personal infor­ma­tion concerned and the specific context in which we collect it, or based on your consent.

If we ask you to provide personal infor­ma­tion to comply with a legal requ­i­re­ment or to perform a contract with you, we will make this clear at the rele­vant time and advise you whether the provi­sion of your personal infor­ma­tion is manda­tory or not (as well as of the possible consequ­ences if you do not provide your personal infor­ma­tion).

Simi­larly, if we collect and use your personal infor­ma­tion in reli­ance on our legi­ti­mate inte­rests (or those of any third party), we will make clear to you at the rele­vant time what those legi­ti­mate inte­rests are.

6. Trans­fers of personal infor­ma­tion outside the EU/EEA

We operate at a global level and, as a result, your personal infor­ma­tion may be trans­ferred to, and processed in, coun­tries other than the country in which you are resi­dent. In some cases, these coun­tries may be located outside the Euro­pean Union / Euro­pean Economic Area (EU/EEA) and there­fore may have data protec­tion laws that are diffe­rent to the laws of your country of resi­dence.

Speci­fi­cally, our Website servers are located in the EU/EEA, but we may share or give access to your personal infor­ma­tion to Hager affi­li­ates, third party service provi­ders and part­ners who may be opera­ting outside the EU/EEA (for example, we may use web hosting provi­ders or cloud compu­ting service provi­ders who store or access your personal infor­ma­tion outside the EU/EEA).

Where that is the case, we make sure that your personal infor­ma­tion is trans­ferred to third coun­tries outside the EU/EEA that are deemed "adequate" by the Euro­pean Commis­sion (a list of adequate coun­tries is avai­lable here), or alter­na­ti­vely, where your personal infor­ma­tion is not sent to a country that provides adequate protec­tion, we will put in place appro­priate safe­gu­ards to guarantee that your personal infor­ma­tion remains protected while it is being processed outside the EU/EEA in accor­dance with appli­cable privacy laws. These appro­priate safe­gu­ards may include signing the Euro­pean Commis­sion’s Standard Contrac­tual Clauses with the Hager affi­liate, third party service provider or partner outside the EU/EEA with whom we share your personal infor­ma­tion. For further infor­ma­tion about trans­fers of personal infor­ma­tion outside the EU/EEA, please refer to the "How to contact us" section below.

7. How long we store your personal infor­ma­tion

We will retain your personal infor­ma­tion for as long as neces­sary to enable us to fulfil the purposes described in this Notice and where we have an ongoing legi­ti­mate busi­ness need to do so (for example, to provide you with a service you have requ­ested).

Once the purpose for proces­sing your personal infor­ma­tion no longer exists, or the period of reten­tion has expired, or if you ask us to delete your personal infor­ma­tion, we may continue to store your personal infor­ma­tion for a limited period of time if neces­sary to comply with appli­cable legal, tax or acco­un­ting requ­i­re­ments.

When we no longer have a purpose to process your personal infor­ma­tion, we will make sure your personal infor­ma­tion is either deleted or anony­mised.

8. How we protect your personal infor­ma­tion

We are committed to ensu­ring the secu­rity of your personal infor­ma­tion. We utilize robust preca­u­tions to protect the confi­den­ti­a­lity and secu­rity of the personal infor­ma­tion within our Website, by employing tech­no­lo­gical, physical and admi­nis­tra­tive secu­rity safe­gu­ards, such as firewalls and care­fully deve­loped secu­rity proce­dures, for example, when you enter confi­den­tial infor­ma­tion (such as login creden­tials or infor­ma­tion submitted from within the Website). We encrypt the trans­mis­sion of that infor­ma­tion using secure socket layer tech­no­logy (SSL). These tech­no­lo­gies, proce­dures and other measures are used in an effort to ensure that your personal infor­ma­tion remains safe, secure, and only avai­lable to you and to those you autho­rized to access your personal infor­ma­tion. However, no internet, e-mail or other elec­tronic trans­mis­sion is ever fully secure or error free, so you should take care in deci­ding what infor­ma­tion you send to us in this way.

9. Minors

The services we provide on this Website are not intended for indi­vi­duals below the age of 18. If you are under 18, please do not provide your personal infor­ma­tion on this Website.

10. What data protec­tion rights you have and how you can exer­cise them

You have the following data protec­tion rights:

• You may request access to and obtain a copy of your personal infor­ma­tion.

• You may also request that any personal infor­ma­tion that is inac­cu­rate or incom­plete be recti­fied or completed.

• You may request that your personal infor­ma­tion be erased under certain legal condi­tions (for example, where the personal infor­ma­tion is no longer needed to achieve the purposes for which the infor­ma­tion was initi­ally collected).

• In addi­tion, you may object to the proces­sing of your personal infor­ma­tion, ask us to restrict proces­sing of your personal infor­ma­tion or request porta­bi­lity of your personal infor­ma­tion under certain legal condi­tions.

• You have the right to opt-out of elec­tronic marke­ting commu­ni­ca­tions we send you at any time and free of charge. You can exer­cise this right by clic­king on the “unsub­scribe” or “opt-out” link in the marke­ting e-mails we send you. To opt-out of other forms of marke­ting (such as postal marke­ting or tele­mar­ke­ting), then please contact us using the contact details provided under the “How to contact us” heading below.

• Simi­larly, if we have collected and process your personal infor­ma­tion with your consent, then you can with­draw your consent at any time. With­dra­wing your consent will not affect the lawful­ness of any proces­sing we conducted prior to your with­drawal, nor will it affect proces­sing of your personal infor­ma­tion conducted in reli­ance on lawful proces­sing grounds other than consent.

• You have the right to complain to a data protec­tion autho­rity about our collec­tion and use of your personal infor­ma­tion. For more infor­ma­tion, please contact your local data protec­tion autho­rity. Contact details for data protec­tion autho­ri­ties in the Euro­pean Economic Area, Swit­zer­land and certain non-Euro­pean coun­tries (inclu­ding the US and Canada) are avai­lable here.

You may exer­cise any of the rights above at any time by contac­ting us as described under the “How to contact us” section below. We will respond to your request in accor­dance with appli­cable data protec­tion laws.

11. External links

If any part of our Website provides links to third party websites, those websites do not operate under this Notice. We are not respon­sible for the online collec­tion on third parties' websites and we reco­m­mend you examine the privacy notices posted on those websites to under­stand their proce­dures for collec­ting, using and disclo­sing personal infor­ma­tion.

12. Updates to this Notice

We may update this Privacy Notice in response to chan­ging legal, tech­nical or busi­ness deve­lo­p­ments and where that is the case, we will provide an updated version of this Privacy Notice on our Website.

You can see when this Privacy Notice was last updated by chec­king the “last update” date displayed at the top of this Privacy Notice.

13. How to contact us

If you have any ques­tions, concerns or complaints about this Notice, or the way we process your personal infor­ma­tion, or if you want to exer­cise your rights as described above, please use this request form.

If you are a customer of Hager, please also note our Global Customer Privacy Policy.