As a Company that values the business and support of its customer network, Hager Limited provides the opportunity for its Stockist Partners to return products.The purpose of this policy is to outline the process for the return of all products to Hager and ensure they are dealt with in an effective and efficient manner.
Our Returns Policy can be downloaded here.
This policy outlines the procedure and process for handling the following Customer Returns and Cancelled Orders.
1. Faulty Product Returns and Test Reports
2. Damaged Product Returns
3. Stock Cleanses
4. Cancelled Orders
Our Product Test Request Form can be downloaded here.
It is the joint responsibility of Hager Limited and our Wholesale Partners to ensure adherence to this policy and ensure that we maintain a high level of service and support to our businesses.
Hager Limited will:
Provide all required Hager documentation to ensure an effective and efficient transaction is carried out.
Ensure the availability of Hager Sales Representative to support the Returns Process.
Process all due Credit Notes in a timely manner.
Our Wholesale Partner will:
Provide all the correct and necessary Customer documentation to ensure an effective and efficient transaction is carried out.
Arrange carriage for all product returns to Dublin site.
