Handover FAQ

It is a process which allows you as an installer to transfer the property rights  to the end user. Please ensure that all installation is complete  before doing the handover. When a handover is not done, you will see a notification on top right of the page. 

What does a complete installation mean?

A complete installation means a complete setup of all KNX devices in a building — including wiring, configuration, and testing — so that the system is ready to control functions like lighting, shutters, heating, and more.

It includes:

1. Installing and wiring all KNX devices
2. Configuring them in ETS or Easy tool 
3. Testing that all functions work correctly.
4. Preparing documentation and handing it over to the end user.

Please ensure that you have email address of installer ready before doing handover.

Figure 1: Initiating the handover

myHager account allows you to access remote/cloud features via Hager’s infrastructure, enabling the Hager Pilot   and domovea server to communicate when you're not on the local network. 
 
myHager works with the Hager Pilot, allowing to visualize and manage multiple domovea servers for different customers from a single interface. This helps to monitor installations, check system status, and perform maintenance or troubleshooting remotely, without needing to visit each site.

Yes, the handover process requires authentication  with myHager account. The system will automatically check if there is a linked myHager account. If no myHager account is detected, you have two options:

1. The system will redirect you to the myHager account page where you can login with your existing myHager account
2. Create a new myHager account 

Figure 2: Login to myHager account

Creating a myHager account is simple. You must click on ‘Register here’ and will be redirected to a sign-up page. Once you sign up, you will receive a confirmation email to your chosen email address.

Figure 3: Creating new myHager account

Figure 4: Successful signup page

Figure 5: Activating myHager account

Once the account has been activated you can login with your myHager account and complete the handover process. 

If you already have an existing myHager account, you must simply login with your myHager credentials.

To change the associated myHager account, just click on Change account. You will be redirected to the myHager login page where you can easily login with your account credentials.

Figure 6: Click on Change Account

What is the difference between ‘I am the owner’ and ‘I invite the owner’ to finalise the handover? 

During the handover when you choose ‘I am the owner’:
- You will act as an admin and as the owner. This means that the installation rights will be transferred to your email i.e. email address which is used to connect with myHager account

When you choose, ‘I will invite the owner to finalize the handover’:
- You will need to enter the email address of the owner. This means the owner will have the access to the installation.

Please note: In the second scenario (I will invite the owner to finalise the handover), the rights to access the installation are revoked from you (installer) and are transferred to the end user. 

This means that you cannot access the installation remotely  via Hager Pilot by connecting to your myHager  account. To access the installation, you need to ask the owner  to give you back the rights from Settings > Installer access section on the domovea application.

As soon as you select the ownership rights ‘I am the owner’ or ‘I invite the owner’ during the handover process, the handover is completed. 

Figure 7: Handover completion

It is possible to enter wrong email of the end user but do not worry, you can fix it. In such situation:
- The invitation email will be sent to an undesired email address 

How to verify the email entered? 

- Go to Settings section represented by the gear's icon on top right of the screen
- Click on it. A dropdown menu will appear. Choose Users
- You can see the email entered. The email is marked as an owner

Figure 8: Verifying the email

What can be done?

  
You can simply ‘Cancel’ the invitation in this case
- Navigate to users section accessible from ‘Settings’
- Verify that the email address entered is not the desired one
- Click on ‘Cancel’ button in the invitation section 

To send a new invitation:
- On the same window – Click on ‘Invite owner’
- Enter the details of the owner with correct email address
- Click on ‘Invite owner’ 
A new invitation will be sent to the email address

Figure 9: Cancel invite

This functionality allows you as an installer to reset all users and start the handover from the scratch. Only the installation will be conserved. All personal data will also be deleted. This functionality can be useful when:

- An owner of a house/apartment needs to be changed 
- Do the handover again for any reason
- Change the handover ownership settings – from ‘I am the owner’ to ‘invite the owner’ 

Following are the steps which can be taken to perform a user reset. 

- Go to Settings section represented by the gear's icon on top right of the screen
- Go to system management
- Choose ‘Users reset’ 

Figure 11: Choose user reset

- You will receive a prompt where you could choose between removing ‘Referent’ and ‘Restricted users’ or keeping them.

Figure 12: Confirm user reset

- Make your choice  and choose ‘Confirm’

Your installation is now reset. You can initiate the handover process again with new ownership. 

In domovea there are different user roles with specific access levels.

Referent user:

 
- It is a trusted user to which an administrator and installer can provide access to specific devices, groups and sequences 
- The referent user is the same  as any user in domovea but does not share any link to myHager cloud
- A referent user has access  to doorphone configuration (only valid for references – TJA470 & TJA510  )
- A referent user can add a restricted user 
- Creation of domograms is possible from domovea application

How to login as a referent user?

Once the referent user has been added from the settings section, the user can simply access the installation via provided email and password . 

An administrator and installer can manage the access rights (groups, devices, sequences) for the referent user from the user rights section.

Note: Please remember the password which was created while adding the referent user as it will be required to login.

Figure 13: Managing user rights for referent user

Restricted user:

 

A restricted user is a user which has access to domovea application and cannot access or edit an installation.

- A restricted user does not have access to doorcom configuration (valid for TJA470 & TJA510 references) 
- Restricted user does not have the right to access the configurator and hence cannot edit the installation
- Creation of domograms is possible from domovea application 

Figure 14: Adding a restricted user

How to login as a restricted user?

Once the restricted user has been added from the settings section, the user can simply access the installation via provided email and password. 

An administrator and installer can manage the access rights (groups, devices, sequences) for the referent user from the user rights section.

Note: Please remember the password which was created while adding the restricted user  as it will be required to login

Once the handover is finished it is possible to create  and manage additional accounts:

- Click on settings (gears)
- Go to users and select New
- Once the additional account is added, go to domovea and login by ‘adding a new server manually’ option. If you are not in your local network, please select the server serial number  which can be found in Settings > Configuration > Remote access

Figure 17: Add new local server

Figure 18: Adding credentials for referent and restricted user

By download backup functionality, domovea allows you to have backup of your installation. This functionality is useful if you want to save your installation and use it for later. 
Note: You will be prompted to encrypt the backup with a password. Please make sure to remember this password. 

Figure 19: Download backup

Figure 20: Setting up password for backup

The end user must have received an email with the invite code. This code will allow the end user to use the domovea app to manage their smart home. 

The invitation email will look something like:

Figure 21: Invitation email Template

The end user simply must click on ‘open domovea’.

- If you do not have domovea app installed – you will be redirected to the app store for download 
- If domovea app is already installed – you will still be redirected to the app store. Here you can simply open the app
Please note: 
- the deep link will only work with smartphones and tablet s
- Please check the spam folder for the invitation email 

On the domovea app – user will be prompted to choose between two options:

Login with myHager account: 

- Since it is the first time the user will access the installation, chances are high, they need to create myHager account
- Once the account is created, user simply needs to login
- Once the login is complete, user will be shown there is one pending invite
- Clicking on the pending invite will allow the user to access the installation 
- You will not need to repeat the process if you logout. The system will automatically detect your installation

Figure : login screen

Figure : after login : installation linked to myHager

Accept an invitation: 

- Since it is the first time the user will access the installation, chances are high, they need to create myHager account
- Once the account is created, user simply needs to login
- Once the login is complete, user will be prompted to enter the invite code received to access the installation
- You will not need to repeat the process if you logout. The system will automatically detect your installation.

Local installation:

Local installation means the installation which is present on your local network

- Works only when your phone/tablet and PC are connected to the same network as your domovea server
- No cloud services are involved

myHager installation:

- myHager Platform is Hager’s cloud platform. When you link your installation to it, the Domovea server connects to the cloud, allowing remote access, updates, and management of your smart home system through Hager’s secure online services.
- Easier for updates/backup and remote diagnostics

Figure : myHager and local installation

A server can be added manually by:

- Click on ‘Add an installation manually’ 
- A new page will open which will allow you to add a server. There are multiple ways a server can be added

> IP  – Only functional when your smartphone or computer is connected to the same local network as the domovea server  
> Serial number 
> Scanning UUID  (present on bottom left of the TJAS471 & TJAS671)

Figure : Adding server manually

During setup, the installer has full rights to configure and modify the installation. Once the handover is completed, these rights are transferred to the end user.

After this, the installer no longer has access to view, edit, or modify the installation remotely. Any configuration changes, troubleshooting, or updates can only be done if the user explicitly grants access back to the installer or if the installer connects locally on-site.

This ensures that only the system owner has full control after the installation is delivered.

What can be done if I as an installer want to have access to installation after the handover? 

It is possible. In such scenario the user has to give access of the installation to you. This can be done from the Settings section of the domovea app.  To navigate to the settings section.

- Open domovea application
- Go to burger menu and open Settings
- Go to installer access and toggle the ‘Active installer access’ button 

Figure : giving access rights to the installer

Please Note: Please do not forget to deactivate the installer access once the installer has finished the installation.