Handover FAQ


  • What is the handover process? 

  • What is myHager account? 

  • Do I need a myHager account to complete the handover process?  

  • How do I create a myHager account?

  • What do I have to do if I already have an existing myHager account?

  • During the handover process, I realise that the associated myHager account is not the correct one and I need to change, how can I do it?

  • How do I know that the handover is completed?

  • What happens if I enter the wrong email address of the end user during the handover process?

  • What is user reset functionality and how it is used?

  • What are referent and restricted users and how can I create them?

  • What does download backup mean?

  • What are the next steps once  the invite has been sent to end user?

  • What is the difference between local installation and myHager installation?

  • How can I add a server manually?

  • What are installer access rights after handover is completed?